SHIPPING POLICY

Last Updated: January 15, 2025

1. SHIPPING OVERVIEW

Aura Boost Supplements is committed to delivering your orders quickly and efficiently. We offer shipping to Canada, the United States, and select European countries. By placing an order, you agree to the shipping terms outlined below.

2. PROCESSING TIME

• Order Processing: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
• Processing Delays: High-demand periods or unforeseen circumstances may extend processing times. You will be notified of any significant delays.
• Order Verification: We may require additional verification for certain orders to prevent fraud. This may impact processing times.

3. SHIPPING RATES & DELIVERY TIMES

Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method. Below are estimated delivery times:

🇨🇦 Canada (Domestic Shipping)

Shipping MethodEstimated Delivery TimeCostStandard Shipping3-7 business days$6.99 or Free for orders over $75Expedited Shipping2-4 business daysCalculated at checkoutExpress Shipping1-2 business daysCalculated at checkout

📌 Note: Remote areas may experience longer delivery times.

🇺🇸 United States

Shipping MethodEstimated Delivery TimeCostStandard Shipping5-10 business days$9.99 or Free for orders over $100Expedited Shipping3-5 business daysCalculated at checkoutExpress Shipping1-3 business daysCalculated at checkout

📌 Note: Orders may be subject to U.S. customs clearance, which can cause minor delays.

🇪🇺 Europe (Selected Countries)

Shipping MethodEstimated Delivery TimeCostStandard Shipping7-14 business days€12.99 or Free for orders over €120Expedited Shipping5-10 business daysCalculated at checkoutExpress Shipping2-5 business daysCalculated at checkout

📌 Note: Import duties and VAT may apply depending on the destination country.

4. ORDER TRACKING

• A tracking number will be provided via email once your order has shipped.
• You can track your order using the provided link or directly on our website.
• If you do not receive a tracking number within 3 business days, contact us at service@aura-boost.com.

5. CUSTOMS, DUTIES & TAXES

Canada & U.S.:

• No additional customs fees for orders shipped within Canada.
• U.S. orders may be subject to import duties, taxes, and customs clearance delays.

Europe:

• Orders shipped to Europe may incur VAT, import duties, and other customs fees. These charges are determined by local regulations and are the responsibility of the customer.
• We are not responsible for any customs clearance delays.

📌 Tip: Contact your local customs office for specific duty and tax details before ordering.

6. SHIPPING RESTRICTIONS

• We do not ship to PO Boxes, APO/FPO addresses, or restricted regions.
• Some European countries may have restrictions on supplement imports. Check your country’s regulations before ordering.
• If an order is returned due to an incorrect address or failure to pay customs duties, the customer is responsible for re-shipment costs.

7. LOST OR DAMAGED PACKAGES

• If your order is lost or damaged in transit, contact us within 7 days of the estimated delivery date at service@aura-boost.com.
• We will assist in filing claims with the shipping carrier. However, we are not responsible for lost or stolen packages once they are marked as "Delivered."

📌 Tip: Consider using a secure shipping address or requiring signature delivery for high-value orders.

8. RETURNS DUE TO SHIPPING ISSUES

• If your package is returned due to incorrect address, unclaimed delivery, or failure to pay customs fees, a reshipping fee may apply.
• Unclaimed or returned orders due to refusal of customs duties will be refunded minus shipping fees.

📌 Review our [Refund Policy]([Insert Link]) for details on returns and exchanges.

9. CONTACT US

For shipping inquiries, reach out to us:

📧 Email: service@aura-boost.com
📍 Business Address:
Aura Boost Supplements
125 Commerce Valley Dr. W, Suite 802
Markham, ON, L3T 7W4, Canada

📌 Need urgent assistance? Include your order number and tracking details when reaching out.

This Shipping Policy ensures full transparency and protects Aura Boost Supplements from liability regarding customs fees, delays, and address-related issues. Let me know if you need adjustments! 🚀