Return Policy

Aura Boost Return Policy

Returns for Supplements

Aura Boost offers a 7-day return policy for supplements. You may request a return within 7 days of receiving your order.

Eligibility for Returns

  • Items must be unopened, unused, and in their original packaging.
  • Opened or consumed products cannot be returned.
  • Proof of purchase is required.
  • Returns must be pre-approved before shipping.

How to Initiate a Return

To request a return, contact us at service@aura-boost.com. Upon approval, we will provide the return address and further instructions. Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.

Non-Returnable Items

  • Opened or used supplements
  • Perishable goods
  • Custom or personalized items
  • Personal care products
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds will be processed within 10 business days to the original payment method. If you have not received your refund within 15 business days, please contact us at service@aura-boost.com.

EU 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, provided the item is unopened, unused, and in its original packaging with proof of purchase.

Returns for Non-Supplement Products

Aura Boost offers a 15-day return policy for non-supplement products. You may request a return within 15 days of receiving your order.

Eligibility for Returns

  • Items must be unused, in original packaging, with tags attached.
  • Proof of purchase is required.
  • Returns must be pre-approved before shipping.

How to Initiate a Return

To request a return, contact us at service@aura-boost.com. We will provide the return address and further instructions. Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

If your item is defective, damaged, or incorrect, contact us immediately upon delivery to resolve the issue.

Non-Returnable Items

  • Perishable goods
  • Custom or personalized items
  • Personal care products
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

Exchanges

We do not offer direct exchanges. If you need a different item, return the original product and place a new order.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds will be processed within 10 business days to the original payment method. If you have not received your refund within 15 business days, contact us at service@aura-boost.com.

EU 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, provided the item is unused, in its original packaging, and with proof of purchase.

For any inquiries, contact us at service@aura-boost.com.

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